Orion Burgoyne
Cell: 385.414.8585
Email: om_burgoy06@q.com

EMPLOYMENT:

Signature Products Group, SLC, UT 

Systems Administrator/Support Specialist 02/15 – Present 

•          Handle all Employee IT concerns including: internet, network, phone etc. 

o        Troubleshoot across multiple browsers

o        SQL Queries – first line of defense 

•          Configure and integrate new and existing software throughout different departments in the company.

•          Provide support for all IT concerns including:

o Managing 100 computes (PC and MacOS)

o Manage 9 Windows Servers and 1 Linux Server

•          Currently involved with large project transitioning physical servers to virtual datacenter

MonaVie, Sandy, UT 

Multiple positions held  01/08 – 02/15

Systems Support Analyst

•          Managed customer facing systems - frontline for any and all bugs found in the system.

•          Validated bug fixes and enhancements in alpha/beta testing environments, staging and production.

•          Generated documents for daily processes.

•          TESTING using .Net, ASP.NET and C#: When a bug was found, replicated bug, worked on solution with developers, reached out to DBAs to move it into 3 different test environments and production. 

•          Ensured new code worked properly after weekly rolls to production. 

•          ON-CALL: Responsible for all markets including 24 hour call coverage for Korea, France,

Australia, National and local customers

o Required extensive phone calls, chats and emails to establish what was wrong. 

•          Needed to validate bug, duplicate bug, reach out to developer on-call, test code fix and push it to production as quickly as possible

•          Created and implemented rankings for low vs. high priority bugs

•          MOBILE APPLICATIONS: Validated bugs, enhancements and fixes with Android and iOS apps.

•          INTERNET DEVELOPER TOOLS: Validating bugs required knowing how to use developer tools for Firefox, Chrome and Internet Explorer.

•          Coding Language: .Net, Asp.Net, C#

•          ORACLE SQL: Validated bugs using SQL 

Process Improvement Analyst

•          Managed the knowledge base keeping all information up to date 

•          Created precedence and implementation rules within process improvement realm for all virtual offices 

•          Tasked to find opportunities to reduce costs and eliminated excess while focusing on details to improve efficiency 

 

Distributor Support

•          Customer Service: Took inbound calls from distributors who needed help navigating their virtual offices, 

•          Worked with distributors to help them understand their commissions and tracking shipments.

•          In charge of monitoring AutoShip process daily – ensured completion and repaired all issues

UPS Freight, SLC, UT  Customer Service  11/07 – 01/08 

LDS Church Distribution Center, SLC, UT 

Customer Service & Data Entry  06/07 – 11/07 

Qwest Communications, Logan, UT 

Sales and Service 08/06 – 06/07

Gordon’s Glass, Logan, UT

Window Installer 07/06 – 08/06

FedEx Ground, North Salt Lake City, UT

Package Handler    01/06 – 06/06

J&C Testing, Bountiful, UT Outdoor Plumber        06/03 – 11/03

Robert Breck Landscaping, Bountiful, UT

Landscaper  06/02 – 09/02

EDUCATION:

•          Weber State University: currently enrolled  Anticipated Graduation – 2016 

o Major: Bachelor of Science in Computer Science
o Double Minor: Business and Mathematics 
o Premed for 3 years – transitioned to CS focus

 

SKILLS / ABILITIES:

•          Computers: Java, Python, QA, SQL, HTML 5, CSS3, PHP, automation, Linux and Window servers

•          Quick learner, precise communicator, process improvement specialist